Customer's Feedback & Comments

London Weekend & Poppies:

"your driver very helpful and patient, hotel very comfortable, we all had the most enjoyable weekend with the Poppies at the London Tower being the ultimate attraction, thank you!"




I would like to pass on a little word of thanks for a lovely weekend for a Turkey and Tinsel celebration. The whole weekend was very good, and excellent value for money.  The coach driver was very helpful and polite, the hotel staff were warm and welcoming, my hotel room was very clean and comfortable, the entertainment laid on was fun, and the food was VERY PLENTIFUL.

Overall the holiday was superb and I certainly hope to travel on holiday with Willetts again in the future

London Weekend & Poppies:

"Novotel gave us comfortable and clean accommodation with an excellent breakfast. Most enjoyable tour, very well organised by your company"

London Weekend & Poppies:

"whole experience was wonderful your driver was a hero negotiating the traffic at the Tower of London"

Hello Rob. On behalf of everyone who travelled to the American Museum on Thursday I write to thank you for your excellent service. The coach was so comfortable and your driver was very cheerful and courteous. We hardly noticed the wet weather, the whole day was so enjoyable.

Many thanks indeed. With regards, Tutshill Seniors


Just wanted say a huge thanks to you for the trip out to Belgium for the ANZAC Day Tour.

It was such a poignant time for our passengers who were there to pay their respects having travelled from NZ & Australia.

it was a once in a lifetime trip for everyone. You went beyond the call of duty , making sure we got to all the relevant Service's in good time. I know we had some long days touring, but you were always pleasant, professional and whilst still maintaining your sense of humor, which our passengers appreciated very much.  

Our passengers have given nothing but amazing feedback on your efforts.

So again thank you and look forward to working with you again soon - First Festival Travel www.firstfestivaltravel.com/




                                                                 I went on one of the trips to see Evita at Cardiff and wanted to express my thanks.

                                                                 My pick up point was very convenient and we were dropped and picked up right by the Theatre.

                                                                 The seats were very good too. I went as a friend asked me to go and she had heard about it from a friend of hers

                                                                 Many thanks,

A big thank you for organising the coach excursion today to our event,  it was lovely to see so many happy people enjoying themselves.  We hope you had good feedback from your party.

Overall, very pleased with the way the weekend has gone on the Gloucester-Swindon rail replacement service.  Your vehicles were well presented and drivers cooperative. First Rail Support

Excuse the informal use of an email, but I just wanted to let you know about how good your driver, Rob was during our recent trip to Ypres.

Everybody consistently commented on how professional he was/is.  What stood out was his personality, turnout, approachability and pride he took in his job and your company.  At all times he could not do enough for all the passengers; was consistently was cleaning the interior of the coach after we had been on a muddy battle field; kept us informed of travelling times; joined us for evening meal and integrated into the group.

All in all, if he was in my employment and with the snapshot I have seen of him he would be up there with some of my best soldiers.  Definitely one to look after in the future.  A credit to your company.  Please pass on my thanks to him once again.

Doubt I would like to say how our driver on the trip to Cotswold Railway yesterday, truly made out day perfect. He was so attentive to the people getting on and off the coach, His sense of humour was really good, An all round good driver and example for the company. Thank you for a great day.

To introduce myself, I am the Chairman of the Regimental Dining Club that you provided a coach and driver for this past weekend. I just wanted to drop you a quick email concerning your coach driver.

He was excellent at all times and in all ways and he is a credit to your company.  His driving was faultless and he was helpful and considerate at all times, often anticipating our requests and requirements. He joined in with the tour members and became integrated as part of the team.  Despite being probably the youngest one there (often by many decades), he took an active interest in the tour’s visits and ceremonies and he contributed greatly to the success of the tour. Obviously very proud of the coach and took delight in explaining its many features.

Please pass on our renewed thanks to Rob and we shall no doubt be asking for him again on future trips. My thanks to you,